Shipping policy
Last updated: 20 October 2026
Production and delivery
Our products are made to order and shipped from China. We complete production within 3 business days after you place your order. Once production is complete, we pack and dispatch your order promptly. Production time is separate from delivery time.
Estimated delivery after dispatch is 6–12 business days to the United States and 7–12 business days to Australia. Dispatch means physically handing your parcel to the carrier; a shipping label or tracking number alone does not mean the parcel has been dispatched. Completing production does not mean your order has been delivered.
Business days exclude weekends and public holidays. Delivery times are estimates and can be affected by the destination, customs processing and carrier conditions. These estimates do not remove our responsibilities or your rights under applicable law.
Destinations and shipping charges
Delivery availability for your address is shown at checkout before payment. The standard-shipping rates below cover Australia and the 48 contiguous United States plus Washington, D.C. Alaska, Hawaii, U.S. territories and New Zealand are outside our current delivery area.
RingStack, Taper, Cove Smooth, Cove Half Fluted and Frame
Standard shipping for these five bowl styles is free to eligible addresses in the areas above, with no minimum order value.
Other products
The following standard-shipping thresholds and charges apply to products outside the five bowl styles listed above.
| Destination | Free shipping | Shipping below the threshold |
|---|---|---|
| United States | Orders of USD 109 or more | USD 15 per order |
| Australia | Orders of AUD 159 or more | AUD 22 per order |
The free-shipping threshold for these other products is based on the merchandise subtotal after discounts, excluding shipping and taxes. Orders exactly at the threshold qualify. The applicable currency and shipping charge are shown before you pay.
If your cart contains products from both groups, review the total shipping charge shown at checkout before paying.
Delays and delivery problems
If we cannot complete production within the stated period or meet a dispatch date promised for your order, we will contact you promptly with the reason and proposed next steps. If we cannot dispatch by the promised date, we will offer the delay or cancellation options required by law. You may agree to a revised dispatch date or cancel the affected unshipped items for a refund. If we cannot provide a revised date, we will explain this and your options. We will not treat silence as agreement to a further delay where your express agreement is required.
If your parcel is delayed, appears lost, arrives damaged or is marked delivered without reaching you, contact support@pettopid.com with your order number. We will investigate and provide the remedy required by applicable law and the terms of your order. Handing a parcel to a carrier does not by itself remove our responsibilities, and we will not indefinitely postpone a remedy required by law while awaiting a carrier investigation.
Our made-to-order conditions do not limit your statutory cancellation, refund or other rights for delays or product problems. Refunds, including associated shipping charges where required, follow our Refund Policy and applicable legal deadlines.
Earlier orders
This version applies to new orders placed after its publication. Earlier orders retain the delivery, shipping-charge and other commitments applicable when they were placed. This update does not retrospectively reduce your rights or an existing order commitment.
Contact
For production, shipping or delivery enquiries, email support@pettopid.com.